Over the past twenty years, we have found that there are several areas of core skills essential to the development of high performing individuals in organizations around the world. Our programs are designed to build, develop and refine these core skills to maximize the contribution of high potential and key talents at all levels of the organization.
Advanced Business Skills Program
A highly intensive, five-day course designed to improve skills in the areas of strategy development, critical thinking, problem solving, creative thinking, communications and group dynamics. Action learning (application of program tools and techniques to real business issues in real time) is a major part of the program design. Target audience includes high potential managers - and future managers - at all levels. Note: includes the full Six Thinking Hats program (parallel thinking) and an introduction to Lateral Thinking (creativity).
Building Partnership with Clients
A two-day program designed to improve the relationship-building process between the service/product provider and the client. Covers the business case for building lifetime customer relationships, a four-step model to build partnerships, communications skills, the impact of personality type on client communications, influence skills (using Myers-Briggs Type Indicator (MBTI*)) and conflict resolution (using Thomas-Kilmann). Useful for anyone dealing with internal or external clients.
Communication, Problem Solving & Decision Making in Teams
A one-day program designed to improve group/team decision making skills through the application of Edward de Bono’s Six Thinking Hats. Offers dramatic improvements in: the quality of decisions produced, decision-making cycle times, and the degree of participation and buy-in to decisions in organizations. Highly effective in bridging the communication gaps associated with multi-cultural and/or remote management environments. Appropriate for all levels of professional staff and management.
Dynamics of Culture Change Seminar
A one and a half-day course designed to accelerate change in organizations. This fast paced program significantly improves the quality of management communication and employee resiliency to change. Primary goals are: to clarify the nature of change across the organization, to minimize the adverse impact of change on organization performance and to retain key performers during the process of change. Appropriate for all levels of management and staff.
Influencing Clients for Greater Impact
A one-day course designed to help individuals and / or teams understand and apply tools and techniques to improve the process of building and improving client relationships. Delegates identify specific “influence targets” (key clients or prospective clients) and leverage the MBTI to develop specific communications strategies to improve relationships with these target clients. The program is appropriate for both external and internal client relationship development.
Personal Effectiveness / Understanding Oneself: Going to the Next Level
A one-day class for those who have completed the initial education and validation in the MBTI and want to learn more. Concepts around dominant, auxiliary, tertiary and inferior aspects of type are included. Includes the application of the MBTI Form Q with 20 sub-scales to explore and understand functions of personality type at a greater level of depth. Useful in coaching situations for managers at all levels.
* The Myers Briggs Personality Type Indicator is the most powerful and widely used instrument of its type in the world. Lynn Reed is an expert in the application of the MBTI in organization, team and individual effectiveness processes.